Privacy Policy

Effective Date: July 15, 2026

Introduction

Welcome to SurprisePortrait. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. What Information We Collect

We collect personal information that you voluntarily provide to us and information that is collected automatically when you use our Site.

Information You Provide to Us:

  • Contact Information: Name, email address, shipping address, billing address, phone number.
  • Payment Information: Credit card details or other payment information (Note: We use secure third-party payment processors [PayPal], and we do not store your full credit card numbers).
  • Account Information: Username and password if you create an account.
  • Communications: Any messages you send to customer support.

Information Collected Automatically:

  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to track user activity and collect data.

2. How We Use Your Information

We use the information we collect for the following business and commercial purposes:

  • To process and fulfill your orders, including shipping and payment processing.
  • To communicate with you regarding your order, shipping updates, and customer service inquiries.
  • To improve our website functionality, analyze user behavior, and optimize your shopping experience.
  • To prevent fraud, protect the security of our Site, and comply with legal obligations.

3. How We Disclose Your Information

We do not sell your personal information for direct monetary profit. However, we may share your information with the following categories of third parties to operate our business:

  • Service Providers: Companies that help us run our business, such as payment processors, shipping/fulfillment partners (e.g., USPS, FedEx).
  • Advertising and Marketing Partners: Third-party advertising networks (such as Google and Meta/Facebook) to display targeted advertisements to you across the internet based on your interactions with our Site.
  • Legal Compliance: When required by law, subpoena, or other legal processes.

4. U.S. State Privacy Rights

Depending on your U.S. state of residence (e.g., California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, etc.), you may have specific rights regarding your personal information. These rights generally include:

  • Right to Know/Access: You can request to know what personal information we have collected about you, the sources, and the purposes for collecting it.
  • Right to Delete: You can request that we delete the personal information we have collected from you, subject to certain legal exceptions (e.g., completing an order).
  • Right to Correct: You can request that we correct inaccurate personal information.
  • Right to Opt-Out of "Sale" or "Sharing": You have the right to direct us not to "sell" or "share" your personal information for targeted advertising purposes.

How to Exercise Your Rights: To submit a request to access, delete, or correct your information, please email us at help@surpriseportrait.com

5. Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Children's Privacy

We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it deleted.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised "Effective Date."

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: help@surpriseportrait.com